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mystery shopping for other businesses

Okay, so maybe we are biased, but we firmly believe that the service provided in quality hospitality businesses is brilliant!

What's more we see the benefit in providing the same level of service and customer care you would expect from a 5 Star hotel in many other businesses that involve face to face contact with their customers.

By taking an agreed set of criteria for your business and combining it with our hotelkeepers rigorous attention to detail and eye for quality, high standards and excellent service we can provide an effective and successful Mystery Shopping programme just for you and your business.

what other businesses can benefit?

Really, any business that has face to face contact directly with their customers can benefit from our Mystery Shopping service.

As with hotels, this service is one that is traditionally used by larger businesses, chains and groups. ubiquitous hospitality now brings this services together with all the associated benefits to smaller, independent businesses in a highly cost effective manner.

Examples of the businesses we can work with and the aspects of the business we can review are detailed below -

Visitor Attractions

• Enquiries and ticket bookings by telephone, e-mail, and website.
• Mystery Shopper visits to test customer service levels, layout, presentation, cleanliness and accessibility.
• Mystery Shopper visits, purchases and observations of retail and food and beverage outlets.
• Testing of any conference and events departments that operate within the attraction.
• Plus any specific other areas which you require us to focus on.

Retail Outlets

• Mystery Shopper visits, purchases and observations of the outlet, testing customer service levels and speed of service and stock availability.
• Reviews of layout, presentation, cleanliness and accessibility of the outlet.
• General Enquiries by telephone, e-mail and website.
• Plus any specific other areas which you require us to focus on.

Assisted Living Complexes, Care and Nursing Homes 

• Enquiries by telephone, e-mail, and website.
• Mystery Shopper visits for show-rounds and information gathering.
• Testing of hospitality and customer service.
• Reviews of 'sales' process.
• Observations of dining and activities experiences.
• Observations of housekeeping standards.
• Plus any specific other areas which you require us to focus on.

Car Dealerships, Travel Agencies, and Estate Agencies

• Combining all the areas in the above businesses together with your specific requirements, we can produce a programme that focuses on the delivery of high quality service with a 5 Star edge.

what do I do next?

Want to start to benefit from the service? Simply call us to arrange an initial meeting at which all the criteria for our testing can be agreed.

Our Mystery Shopping service is anonymous and will take place within the agreed timescales. Written reports will then be submitted within a week of all visits.

It's as simple as that - you are very close to having the feedback you really need to reward your teams where appropriate and develop your product and its delivery where it falls short.