welcome to ubiquitous hospitality

Based in Canterbury, Kent we provide tailor made support, solutions and consultancy services to a variety of hospitality businesses throughout the South East of England. With over twenty years experience of managing quality hotel and restaurant operations we have a wealth of knowledge that can help you support and develop your business.

what's in a name.....? 

Well quite a lot actually! Despite being difficult to pronounce and even harder to spell the name sums up ubiquitous hospitality and what we do!

ubiquitous - ever-present, all-over, everywhere, pervasive, universal. Quite simply words that describe how you want the hospitality delivered in your business.  

Oh, and just in case... hospitality - neighbourliness, conviviality, friendliness, geniality, warmth, welcome.                                  

Obvious? - yes.  Simple? - yes.  Often forgotten? - definitely.

We work with you and your team to ensure that the hospitality you provide your customers is the best it can possibly be and most importantly it is ever-present and everywhere throughout the business. In other words...ubiquitous hospitality.

why ubiquitous hospitality.....?

Created to work with independent owners and operators, we provide many of the services larger organisations benefit from within their support offices.  Maybe you're new to the hospitality business, or perhaps an owner that wants to take a step back from the operation, in these more challenging times your business may struggling to achieve your goals, or you may simply see the benefit that comes from a fresh pair of independent eyes reviewing how your business is operating.

who can benefit.....?

Any business that involves hospitality can benefit from our services. Independent hotels, bed and breakfasts, restaurants, pubs, bars, coffee shops, visitor attractions and even golf clubs, gyms and leisure clubs are the obvious ones. Less obvious businesses that can benefit as much if not more so are those which rely upon face to face customer contact such as car dealerships, banks, estate agencies, travel agencies, independent retailers and even assisted living complexes, care and nursing homes.

Wouldn't it be fantastic if your customers were treated like guests in a Five Star Hotel even if they were just making a small purchase in your shop? We can help you develop your team and create a culture where dreams like this can become a reality.

would you accept anything less than excellent service.....?

And are you confident that excellence is what is constantly delivered in your business? Are your customers delighted, every day?

At a time when business is tough, can you afford to risk the loss of customers through complacency or cost savings?  Or is it time for an honest, independent view that helps you make your business stronger and better than ever?

want to know more.....?

Then read on.... or contact Kevin Francis on 01227 731784 or 07799 886537.